Frequently Asked Questions

Browse our catalog, add plants to your cart, and proceed to checkout. Shipping costs and estimated delivery timeframes are calculated automatically based on your ZIP code. You'll receive an order confirmation by email once your purchase is complete.

Yes. All plants listed on our website are currently available and ready to ship. Inventory is updated in real time, so if you can add it to your cart, it's in stock at one of our regional grower facilities.

Absolutely. You can combine trees, shrubs, perennials, and other plant types in a single order. All items will be packed and shipped together whenever possible.

We sell to everyone. Homeowners, landscapers, designers, and commercial buyers are all welcome to order directly through our website.

Yes. For large orders or project-specific needs, please contact our team directly. We can provide volume pricing, coordinate delivery schedules, and assist with plant selection for commercial landscapes.

We ship nationwide across the United States. Our regional grower network allows us to deliver healthy plants efficiently to all 50 states.

Shipping costs are calculated at checkout based on your location, order size, and plant weight. You'll see the exact cost before completing your purchase. We believe in transparent pricing with no hidden fees.

Estimated delivery timeframes are shown at checkout and vary by location. Most orders arrive within 5 to 10 business days. Plants are shipped from the grower facility closest to you to minimize transit time.

We'll notify you immediately if any delays occur. You can track your shipment in real time using the tracking number provided. If a delay affects plant health, we'll work with you to resolve it quickly.

Yes. When you order plants and supplies together, we'll ship them in the same package whenever possible to reduce shipping costs and simplify delivery.

Delivery dates are determined by the carrier and your location. While we can't guarantee a specific date, you can use the tracking information to monitor your shipment and plan accordingly.

We operate as a nationwide shipping network and do not offer local pickup. All orders are shipped directly from our regional grower facilities to your door.

Plants are carefully packed in protective containers with secure root systems and cushioned foliage. We use industry-standard methods to ensure they arrive in excellent condition, ready to plant.

Your plants will arrive healthy, well-rooted, and ready to establish in your landscape. Minor leaf stress from shipping is normal and plants typically recover quickly once planted and watered.

We guarantee that your plants will arrive healthy and establish successfully within 30 days of delivery. If a plant fails to thrive despite proper care, we'll replace it or issue a store credit.

Contact us within 30 days with photos of the plant and packaging. We'll review your claim and arrange a replacement or store credit promptly. Your satisfaction is our priority.

Yes. Depending on availability and your preference, we'll either ship a replacement plant or provide a store credit for the full purchase price of the affected item.

Liners are young, smaller plants ideal for budget-conscious projects or long-term landscape development. They establish quickly and grow into mature specimens over time with proper care.

Advanced trees are larger, more established specimens that provide immediate impact in your landscape. They're ideal for creating instant shade, privacy, or visual structure.

Consider your timeline, budget, and desired impact. Smaller plants are cost-effective and establish quickly. Larger plants offer immediate results but cost more. Our team can help you choose the right size for your needs.

Yes. Shipping costs increase with plant size and weight. The exact cost is calculated at checkout based on your location and the specific plants in your order.

You'll receive an order confirmation email immediately. Once your plants are prepared and shipped, you'll receive a second email with tracking information and estimated delivery date.

Yes. You'll receive a tracking number via email as soon as your order ships. You can monitor your shipment in real time from dispatch to delivery.

Most carriers will leave packages in a safe location or attempt redelivery. You can also use your tracking number to arrange delivery instructions or schedule a pickup at a carrier facility.

Unpack your plants immediately, water them thoroughly, and plant them as soon as possible. If you need to delay planting, keep them in a shaded area and water regularly until you're ready.

We accept all major credit cards, debit cards, and other secure payment methods through our checkout system. Payment is processed at the time of purchase.

Yes. All transactions are processed through secure, encrypted payment gateways. Your financial information is protected and never stored on our servers.

Gift cards are available for purchase on our website. They're a perfect gift for gardeners and can be redeemed on any product we offer.

Yes. A detailed invoice is included with your order confirmation email. You can also access past invoices through your account dashboard.

You can reach us through the contact form on our website, by email, or by phone. Our team is here to help with orders, plant selection, and any questions you may have.

Absolutely. Our team can help you choose the right plants for your climate, soil type, and landscape goals. Contact us with your project details and we'll provide personalized recommendations.

Each plant listing includes detailed care instructions. You can also explore our resource library for guides on planting, watering, pruning, and seasonal maintenance.